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Customer Program Manager

LS1 5860

Do you want to be a key-player in bringing new technologies of autonomous charging to major international players, who are at the forefront of clean and autonomous mobility?

You make the difference

Are you passionate about being the bridge between commercial and technology development and being the face towards clients? Then come join us as our Customer Program Manager!

 

Your contribution

 In this job, you:

  • Scope, plan and execute the US Customer Programs;
  • Plan the delivery of Customer Programs (people, systems, auxiliary equipment and services) for our US Customer base;
  • You will manage the pilot projects for new customers and manage our ongoing programs at customers that already are scaling with Rocsys;
  • Develop comprehensive reports and presentations showcasing project progress and success metrics for customer review;
  • Lead and guide the US operations team that is contributing to the delivery of customer programs;
  • Collaborate with the Operations and Product Management teams in the EU headquarters to prepare and execute the US Customer Programs;
  • Oversee the implementation of the Rocsys operation at our US customers;
  • Are eager to gain knowledge to improve our processes and systems;
  • Contribute to the development of the US Operations department and the US organization in general.

 

What you will bring into Rocsys

  • Experience in complex service operations, potentially with external service partners
  • Pragmatic & hands-on mentality;
  • A minimum of 5 years experience in a similar role;
  • Engineering background or Business Administration with affinity for engineering (BSc or MSc);
  • Experience in electric vehicle charging infrastructure is a benefit;
  • You are capable of zooming out and understanding the value chains both internal and external.

You are

  • A person that thinks further than functional barriers and moves borders;
  • A team player, that works towards success with his/her colleagues;
  • Tech savvy;
  • Hands-on, and have a can-do mentality;
  • Pro-active and dare to take decisions;
  • Comfortable in a fast moving, innovative & dynamic market and technology environment;
  • You can be in the Portland office at least 3 days a week;
  • You are willing to travel to US clients occasionally.

Our promise

  • Contribution to a sustainable future;
  • Work with cutting-edge technologies in software and robotics for major international players who are at the forefront of clean and autonomous mobility;
  • An environment where people have respect for each other;
  • Access to our employee stock option plan;
  • 9 recognized holidays per year;
  • 25 vacation days per year;
  • 401(k) retirement plan with matched contribution;
  • Medical, dental, vision, and life insurance for self and dependents;
  • Flexible working hours, hybrid working environment (home/office);
  • Development of your skills and expertise through training.
Welcome to our Team

Join Rocsys

Why work for Rocsys
Join our Team

More about us

We are a fast-growing, high-tech, and innovative company with one mission: Powering clean transportation by making charging autonomous!

We create reliable autonomous charging solutions by combining soft robotics, cutting-edge computer vision, and added-value services. Rocsys enables its customers to electrify their fleet sustainably.

Our headquarters are in the Netherlands, and we have a sales, service and operations office in Portland, OR, USA. Rocsys was founded in 2019 by experienced entrepreneurs, currently employs over 60 people. Our customers are major global A-brands, and our 200%+ YoY order growth is expected to continue in the years to come. 

Join us, and together, we are powering clean transportation.

Our core values:

Own it

We take full ownership of automating the charging process, embracing our successes and failures in equal measure, and upholding the highest professional standards for seamless customer experiences.

Adapt and innovate until we get it right

We cultivate innovative processes and mindsets to enhance customer value, embrace new paradigms, continuously improve, and always get the job done.

 

Act with a positive and open mind

We are an open, fun workplace that champions positivity, growth, diversity, and values understanding through healthy discussion.

Think people, planet, prosperity

We contribute to a cleaner world through our products and operations, pursue long-term relationships, and strike a balance where sustainability and prosperity naturally align.

Yes, I want to apply!

Mechanical Engineer 1

I wanna be

a ROC STAR