Field Service Engineer
Are you passionate about cutting-edge technology and driven by the challenge of keeping systems running at peak performance? Do you want to play a key role in deploying and maintaining next-generation autonomous charging solutions for major international leaders in clean and autonomous mobility? Are you obsessed with uptime, dedicated to delivering top-tier customer service, and eager to share your expertise to help others improve?
If so, we want you on our team as a Field Service Engineer!
Job Description
As a Field Service Engineer, you will be part of the operations delivery team and will be responsible for the installation and commissioning of Rocsys equipment at customer facilities throughout the United States. You will conduct training at the customer facilities, remotely monitor operational performance, and be the key contact person for support and development to improve Rocsys’ performance on-site. Duties will also include equipment maintenance, troubleshooting and repair as needed. The position will require up to 20% overnight travel within the US, with occasional training opportunities in the EU.
In this position, you:
- Provide ongoing customer support by monitoring and diagnosing equipment through remote digital interfaces
- Troubleshoot issues with a team of engineers in an on-call rotation utilizing customer service line and ticketing system
- Carry out or support installation and commissioning at the customer’s site
- Execute on-site equipment service and maintenance
- Train the customer on using and maintaining Rocsys equipment
- Train and support our local service partners throughout North America
- Maintain, prepare and ship spare parts inventory
- Document your findings to create and improve operator and maintenance manuals
- Share your findings with the development team for product optimization
Job Requirements
- Based in Los Angeles, CA
- A minimum of 5 years' experience in a similar role
- Minimum associates degree in a technical field; bachelor’s degree preferred
- Experience with installing industrial equipment (charging infrastructure is a plus)
- Experience in mechanical and electrical equipment troubleshooting and root-cause analysis
- Experience with basic software and connectivity troubleshooting
- Ability to read and interpret basic data logs
- Experience with technical documentation, including CAD drawings
- Structure in your work and communication
- Good communication skills and ability to multitask
- The ability to read and write in English
- A valid driver’s license and US passport
- TWIC card (or ability to obtain immediately upon hiring)
You are
- A team player
- Flexible and equipped with a can-do mentality
- Enthusiastic about working in a highly dynamic scale-up context
- Self-motivated and able to work independently
- A structured communicator (in writing and verbally)
- Willing and able to travel overnight to installation locations (mainly within US, occasionally in EU)
More About Us
Rocsys is a fast-growing high-tech company with one mission: accelerate the shift to zero-emission autonomous mobility! We do this by providing a platform to enable hands-free charging.
Our headquarters are in the Netherlands, and we have a sales, service and operations office in Portland, OR, USA. Rocsys was founded in 2019 by experienced entrepreneurs, currently employs over 60 people. Our customers are major global A-brands, and our 200%+ YoY order growth is expected to continue in the years to come.
Join us, and together, we will accelerate the shift to zero-emission autonomous mobility!
Our core values:
Own it
We take full ownership of automating the charging process, embracing our successes and failures in equal measure, and upholding the highest professional standards for seamless customer experiences.
Adapt and innovate until we get it right
We cultivate innovative processes and mindsets to enhance customer value, embrace new paradigms, continuously improve, and always get the job done.
Act with a positive and open mind
We are an open, fun workplace that champions positivity, growth, diversity, and values understanding through healthy discussion.
Think people, planet, prosperity
We contribute to a cleaner world through our products and operations, pursue long-term relationships, and strike a balance where sustainability and prosperity naturally align.